Testimonials

If you are reading this you are probably feeling stressed and anxious either for yourself or someone you love. I understand. My story: because Illinois has no look back period for old DUIs, even those more than thirty years old, I was in a panic when I was stopped in August 2019. Looking for the…very best lawyer to represent me, I painstakingly researched attorneys online and met with several in person. At my first meeting with Thomas Glasgow I was impressed with his expertise and experience. He was forthright about my alternatives: because of the long ago DUI’s, either I would serve significant prison time or be acquitted. No middle ground. However, he was also confident that he could help me. His first recommendation was to contest the summary suspension of my license and against my expectations he succeeded in overturning it. Because of COVID and other delays, it would take another 12 months before the DUI trial would take place. During this prolonged and anxious time Thomas was attentive to all my questions and concerns and always treated me with respect and understanding. At trial Thomas’ years of experience were plain to see. His questioning of the arresting officers was highly organized and thorough. His demeanor was tough but polite. After hearing Thomas’ expert presentation and seeing the body cam video, the judge found me not guilty. I highly recommend Thomas Glasgow of Glasgow and Olsson. Thomas saved me. He has a combination of quality human traits and impressive legal skills which set him far above most in his profession.

Glasgow & Olsson is an amazing law firm. The entire office staff is kind and professional. Thomas Glasgow got me out of a legal jam. I'm in awe at how fast it happened. In my opinion, Mr. Glasgow is a brilliant legal mind. I would not hesitate to put my trust in Glasgow & Olsson…again!

I hired Tom Glasgow and his firm to seal some criminal cases out of Cook County. The charges were very serious, and although I was not convicted of those charges, I knew it would still be an uphill battle in court. During the two years my case was pending, Tom never wavered in his complete…dedication to seeing a positive outcome for me. He has excellent legal skills and knew exactly how best to present my case to the judge. He presented the court with a detailed packet of my background and information that undermined the charges filed against me. The judge granted my petition to seal those arrest records. My family and I are grateful to Attorney Glasgow and his firm for everything they did on my behalf. Because of Tom Glasgow, what I believed was a nearly impossible feat turned into a reality for me. I highly endorse and recommend Tom Glasgow for criminal matters and sealings/expungements. Thank you, Tom!

I hired Attorney Tom Glasgow to help me seal a case in DuPage County that had created a incredible burden on my life, both personally and professionally. In reality nobody knew the truth about the case or the evidence that pointed to my exoneration. That all changed when Tom Glasgow was able to present the…case the Court. He carefully reviewed my case, looked at all the key evidence, and insured the Court knew the evidence too. His legal knowledge is second to none, and he is an expert in the law. After a series of hearings, the Court granted my petition to seal those records. I have Tom Glasgow to thank for that. I would certainly hire Attorney Glasgow again or refer anyone to him who is in need of legal help. Thank you so much, Tom!

In March of this year I was pulled over and arrested for DUI. I felt that is was unfair seeing I was just being honest with the officer. He pulled me over for speeding around 11:00 PM and asked where I was coming from and I told him. He then asked if I had been…drinking and I informed his yes. I gave him the rest of the details and he had me do the field tests that he felt I failed. When he got me to the station and had me blow into the machine it was a .080 on the money. I new that I would need an attorney and was referred to Thomas Glasgow. He interviewed me and gave me the plan of attack no guarantees but he felt confident. His firm handled my case with professionalism far above the norm in the industry. His staff (Yolanda Rosas and Danielle Cary) is top notch and treats you like family. Mr. Glasgow recommended that I have an Expert witness help on our case. His name was DR. Hensen and he helped clarify the machines limitations. This was one of the key factors of my case. So after five months of court dates I was found NOT GUILTY by the judge. I'm convinced this was do the efforts of Thomas Glasgow and his team of professionals. If you need help with a DUI case he is the person to call!!

Tom was highly recommended by a personal friend (another attorney) to assist me in a civil matter. Tom took the time to get to know me and my situation, and it was very clear from the beginning that he had my best interests at heart. I felt very comfortable with his demeanor, expertise and most…importantly his compassionate approach. Tom was always available when needed and instilled confidence as I dealt with a challenging situation. I highly recommend Tom for any legal needs. He is amazing attorney with a kind heart.

I recently found myself in a legal jam. I called Thomas Glasgow and left a message. He called back within an hour and 15 minutes. He was very kind, considerate and professional. A little over a month later we were at my first court date and Mr. Glasgow got me off the hook. Everything was…reversed, dropped and done. I walked out of my first court session with no more court dates or anything. It was over that fast. I am still in awe, shock and disbelief at how fast this happened. Thomas Glasgow pays attention to the smallest details and is in my opinion a brilliant legal mind. And if I needed to, I would not hesitate to put my trust in Mr. Glasgow again! I have Glasgow & Olson on speed dial.

Out of state business professional stopped by troopers while paying toll at toll both and ultimately charged with DUI on Schaumburg, IL interstate. This charge put me in a life- changing situation and with no time to waste, I needed immediate professional counsel. I found Mr. Glasgow online and saw that his offices had outstanding…client feedback. Gave Mr. Glasgow’s office a call and immediately felt like I was in good hands after the free consultation. Communication, expertise and consistency are 3 qualities this firm has mastered. In a legal crisis those qualities are essential. Anytime I called or emailed Mr. Glasgow’s office during the course of my case, I received immediate honest answers and understanding to the current status of my case. We went to trial and Judge ruled not guilty. Very satisfied with the outcome of my court case. I highly recommend Mr. Glasgow and his firm. Thanks again.

Dear Sarah, I wanted to take a moment to personally thank you for the outstanding work you've done representing me throughout my divorce case over the past nine months. From start to finish, your approach was exactly what I needed aggressive when the situation called for it, and incredibly supportive when things felt overwhelming. You…explained every step of the process and kept me well informed during probably the worst time of my life when everything was so fresh and uncertain. You struck that balance perfectly, and I’m truly grateful. One of the main reasons I continue to turn to Glasgow & Olsson for all my legal matters is the exceptional ethical standards and professionalism your firm upholds. It’s rare to find a legal team that not only fights hard for their clients but does so with such integrity, transparency, and respect for the process. That level of character sets Glasgow & Olsson apart and has always given me confidence that I’m in the right hands. I especially want to recognize your work in crafting a fair and thoughtful parenting plan. The outcome not only protected my rights but, more importantly, ensured that my son and I have the quality time and stability we both need. That means more to me than I can properly express. Lastly, I know I haven’t always been the easiest client to represent. This process brought out some of the toughest parts of me. Thank you for your patience, persistence, and unwavering commitment, even during the moments that were less than smooth. I'm deeply grateful to have had you in my corner during such a critical time, and I won’t hesitate to recommend you and the entire Glasgow & Olsson team to anyone in need of strong, ethical, and compassionate legal representation. P.S. I've attached some photos of my son and me so you can see what you have fought so hard to keep intact. With sincere appreciation,

This review is for both Mr. Glasgow and Ms. Olsson. Mr. Glasgow met with me prompty and took the time to explain everything, even addressing my worries about costs and advised how to effectively use my retainer without charging me for that first meeting. They were both there for me as my divorce took an…emotional turn and provided the best guidance within the bounds of the law. Both attorneys are not only honest professionals but also compassionate individuals who made a challenging process more manageable.  

We hired Mr. Glasgow to help my son. My son was facing some possible serious consequences. Mr. Glasgow told my son he would help him and he really came through. We were extremely pleased with the outcome of my son's case. Mr. Glasgow is a phenomenal attorney and we would recommend him in a heartbeat…to anyone needing legal help.

In a world of chaos, pain, survival of the fittest and ever increasing crime... it is critical not to just protect yourself with tools but also with the right people on your team. My choice is Glasgow & Olsson. His impeccable track record & experience makes him untouchable. With an empathetic heart, shoulder to cry…on, he listens and will help you through the worst & best of times. I highly recommend him for retainment if you have a CCL, need to create a trust/will/prenuptial/power of attorney/etc., opening a business, going through a separation or custody battle or if you were involved in a crime-DUI, murder, etc. Tom's team is THE BEST. You are welcome to use me as a referral!

If you are reading this you are probably feeling stressed and anxious either for yourself or someone you love. I understand. My story: because Illinois has no look back period for old DUIs, even those more than thirty years old, I was in a panic when I was stopped in August 2019. Looking for the…very best lawyer to represent me, I painstakingly researched attorneys online and met with several in person. At my first meeting with Thomas Glasgow I was impressed with his expertise and experience. He was forthright about my alternatives: because of the long ago DUI’s, either I would serve significant prison time or be acquitted. No middle ground. However, he was also confident that he could help me. His first recommendation was to contest the summary suspension of my license and against my expectations he succeeded in overturning it. Because of COVID and other delays, it would take another 12 months before the DUI trial would take place. During this prolonged and anxious time Thomas was attentive to all my questions and concerns and always treated me with respect and understanding. At trial Thomas’ years of experience were plain to see. His questioning of the arresting officers was highly organized and thorough. His demeanor was tough but polite. After hearing Thomas’ expert presentation and seeing the body cam video, the judge found me not guilty. I highly recommend Thomas Glasgow of Glasgow and Olsson. Thomas saved me. He has a combination of quality human traits and impressive legal skills which set him far above most in his profession.

I got my life back thanks to Thomas Glasgow.   I was facing a potential second DUI and was challenged with the daunting task of finding a lawyer who I could trust.  After reviewing hundreds of lawyers in my area, I took the recommendation of a friend to contact Mr. Glasgow - and I am…thankful that I did. Mr. Glasgow was able to skillfully prove my innocence and have all of my charges dropped for both the DMV and criminal hearing, which I hear is a near impossible outcome. He exceeded my expectations in every aspect of the case. Mr. Glasgow is an upstanding individual who truly cares about his clients and has a passion for what he does, which are comforting qualities during this incredibly stressful process. His courtroom presence is simply excellent - very confident, thorough, and respectful yet aggressive. It was quite amazing to stand next to him during the cross examination of the arresting officer. His questions were direct and skillfully used to discredit the testimony of the officer. I couldn't ask for a better individual to represent me. If you are looking for the best chance of winning your case, don't waste time and please do not hesitate to contact Mr. Glasgow. Thanks again Mr. Glasgow.

In March of this year I was pulled over and arrested for DUI. I felt that is was unfair seeing I was just being honest with the officer. He pulled me over for speeding around 11:00 PM and asked where I was coming from and I told him. He then asked if I had been…drinking and I informed his yes. I gave him the rest of the details and he had me do the field tests that he felt I failed. When he got me to the station and had me blow into the machine it was a .080 on the money. I new that I would need an attorney and was referred to Thomas Glasgow. He interviewed me and gave me the plan of attack no guarantees but he felt confident. His firm handled my case with professionalism far above the norm in the industry. His staff (Yolanda Rosas and Danielle Cary) is top notch and treats you like family. Mr. Glasgow recommended that I have an Expert witness help on our case. His name was DR. Hensen and he helped clarify the machines limitations. This was one of the key factors of my case. So after five months of court dates I was found NOT GUILTY by the judge. I'm convinced this was do the efforts of Thomas Glasgow and his team of professionals. If you need help with a DUI case he is the person to call!!

Out of state business professional stopped by troopers while paying toll at toll both and ultimately charged with DUI on Schaumburg, IL interstate. This charge put me in a life- changing situation and with no time to waste, I needed immediate professional counsel. I found Mr. Glasgow online and saw that his offices had outstanding…client feedback. Gave Mr. Glasgow’s office a call and immediately felt like I was in good hands after the free consultation. Communication, expertise and consistency are 3 qualities this firm has mastered. In a legal crisis those qualities are essential. Anytime I called or emailed Mr. Glasgow’s office during the course of my case, I received immediate honest answers and understanding to the current status of my case. We went to trial and Judge ruled not guilty. Very satisfied with the outcome of my court case. I highly recommend Mr. Glasgow and his firm. Thanks again.

In a world of chaos, pain, survival of the fittest and ever increasing crime... it is critical not to just protect yourself with tools but also with the right people on your team. My choice is Glasgow & Olsson. His impeccable track record & experience makes him untouchable. With an empathetic heart, shoulder to cry…on, he listens and will help you through the worst & best of times. I highly recommend him for retainment if you have a CCL, need to create a trust/will/prenuptial/power of attorney/etc., opening a business, going through a separation or custody battle or if you were involved in a crime-DUI, murder, etc. Tom's team is THE BEST. You are welcome to use me as a referral!

I chose Tom as my USCCA (United States Concealed Carry Association) representative to ensure I’d have expert support as a firearm owner if needed. Years after our initial consultation and retainer payment, I encountered a situation that concerned me and could have potentially escalated into a more serious issue. Late on a Friday evening, I…left him a voicemail, not expecting a response until the following week. To my surprise, he returned my call that same evening, addressing my concerns promptly and reassuring me that the issue was manageable. By Monday, as he predicted, the matter was resolved, and my worries proved to be unfounded. While I can’t delve into the details of the legal concern, what stood out was Tom’s expertise in evaluating the situation and his accurate assessment of its likely outcome. His professionalism and swift action gave me immense peace of mind during a stressful time.

I hired Glasgow and Olsson to handle an appeal of a denial of my FOID renewal. The firm was recommended by the Illinois Rifle Association and I now know why. They put together an appeal packet that initially took some time but that was so thorough that it was immediately accepted and saved so much…back and forth with the State Police that I was genuinely shocked at how quickly my case was resolved and how little of my limited funds it cost me. I even got a sizable refund of my retainer! The staff is professional and pleasant to work with and Tom Glasgow personally was a gem to speak with. These people have your best interest at heart, feel confident in 'pulling the trigger' (couldn't resist that one) and make the call to Glasgow and Olsson.

As I begin to initiate the legal process in Illinois an overwhelming amount of technical and legal minutia took place and I hired Glasgow & Olsson to help me. Attorney Glasgow proved he was knowledgeable of the processes and filed a Motion with the Court and successfully had an Order granted in my favor. I am…am eternally grateful to Attorney Glasgow, and from the Firm of Glasgow and Olsson: Yolanda Duenas, Paulina Klis, and Attorney Sarah Merkatoris.

If I could give him a million stars I would. Tom Glasgow exceeded every expectation I had regarding my case. Like most in any type of legal situation I was terrified with no idea of what to do and then I met Tom. From day one Tom made it a point to establish  a level…of confidence in his ability to represent me as a client. This was done with his genuine personality and overall love for his career as an attorney. Both him and his team were with me every step of the way, they took the time to walk me through the next steps of my case and thoroughly explain every detail as we went. This allowed me to establish a level of trust and reassurance with his team. Ultimately, I knew that at the end of the day they had my back and never once made me concerned or question his legal capabilities. Overall Tom and his team made me feel like an extremely valued client and will ALWAYS recommend him to anyone that finds themselves in a legal situation similar to mine.

Glasgow is definitely the guy you want in your corner representing you. He is absolutely and totally relentless and fights for you and your cause every single step of the way. His courtroom presence is second to none. He is smart, cold, calculating and profoundly respected by everyone. He’s the attorney the other side just…doesn’t want to see representing you.

You have one of the most awesome hearts and are truly an amazing person, I am grateful that I have had the opportunity to meet you, allow God to teach me lessons regarding integrity, riding with me, and sharing part of life's journey with you. I have known many people throughout my life, some good,…some not so good, but my spirit has been honored by knowing you, even if only for a little while.

Tom has been there for my family for somewhere around 4 to 5 years now as our lawyer. He has helped my family legally multiple times and from what a can tell has done miracles. I respect him and his knowledge more than I can say and trust him for that. The best thing I…can say about Thomas Glasgow is that he is the kind of lawyer that truly cares about his clients and what's best for them. I have personally seen him go above and beyond multiple times than what he even remotely had to. He is extremely prompt responding to you and is very efficient with his cases. He also has a heart of gold but is blunt with you on what to expect and how outcomes truly look. He's not just another lawyer looking to make as much money as possible. He puts his clients best interest ahead of anything else.

Thomas Glasgow and team are a wonderful attorney team. They were swift and responsive to the cases I brought them. Even during the pandemic they were able to keep me informed. I would recommend them to anybody who might be dealing with issues with the law or anything in terms of that. If I could…give him 10 stars I definitely would. He is top-notch and his associates are the best too!

I wanted to say thank you for helping me defend myself. I was broke, on the brink of eviction and being intimidated by my ex. Since you represented me my ex has backed off, have had the opportunity to meet some very influential people in my field of work and now have my dream job! I…I couldn't have gotten here without you and your team. Please know how truly grateful I am to all of you. This new chapter wouldn't be possible without all of you. I wanted to say thank you.

Mr. Glasgow is one of the most professional attorneys I know. He goes above and beyond to communicate with his clients. He is very clear about what to expect from the beginning. He is passionate, understanding, honest and makes himself available to his clients. I highly recommend Mr. Glasgow to anyone who is in need…for legal counseling.

Mr. Glasgow and his staff got right to work as soon as I reached out to them. From the beginning, Tom took charge and never looked back. He was direct and forward with his expectations from me as a client and took care of the rest. His commanding presence can be felt in every room…he walks into and he uses his expertise to benefit every client he sees. I trust this law firm 100% with even the most personal of matters. Thank you so much for your help.

Tom has been our lawyer for many years now for multiple reasons...and I want tell everyone out there that not only can this man do his job well he has exceeded all expectations. He not only takes care of your legal matters but he truly cares about his clients and their families. There are not…enough words and thank yous in the world to say for what he has done for us and I feel truly blessed that we found him!!!!

I had reached out to Tom and his firm over the holiday weekend in a slight panic, and he was very patient, informative and understanding with my situation at the time. I highly recommend "Glasgow and Olsson" if you're in need of an honest and reliable firm to help you with your legal needs. Thanks…again,

I want to express my sincere appreciation for the dedication and effort you have invested in my case, particularly during a challenging time. Your professionalism and commitment to advocating on my behalf have not gone unnoticed, and I am grateful for the guidance you provided throughout this process. I also extend my thanks to Mr.…Glasgow, your lead attorney, whose leadership and expertise have been instrumental in shaping the firm’s approach, and I value the support his oversight has offered.

When you are in a position to need an attorney, typically it is because something in your life has gone in the wrong direction. That can be overwhelming, stressful, and you may be panicking. You probably don’t know where to turn, and are wondering who can best help you in a situation that quite literally…can be life altering. You can try to weed through google and countless yelp reviews. You may even be tempted to contact one of the law offices that you see on t.v. However, I can share that from the bottom of my heart, I would recommend to start and stop with the Law Offices of Glasgow and Olsson. Tom Glasgow is above all else professional. He combines his vast knowledge and experience of the law with his empathetic nature. He is caring, kind, and communicative. He is available and understanding to the needs of his clients, whether it be an explanation, a suggestion, or simply words of encouragement. His humanity is apparent in each and every interaction you will have with him. His office staff is also extremely responsive and supportive. As a team they make sure the client’s questions, concerns, and needs are met. They ensure that you truly have a deep understanding of all procedures and possibilities. You will never be left wondering what is next, what should I do, or who can help me. The Law Offices of Glasgow and Olsson are outstanding, exceptional, and go above and beyond. While I don’t typically write reviews, I feel the need to sing their praises, so that anyone looking can breathe easy and know they will be in good hands.

Tom is a very knowledgeable, experienced, and professional attorney. At all of our meetings, he showed pure excellence. He was very honest with me about what would happen and my consequences. I greatly appreciated this. He even purchased a copy of my book that I wrote to tell my story of hitting rock bottom and…then becoming a success story. I would not have the privileges I have now without Tom. I HIGHLY recommend him!

When faced with an accidental, yet legal matter this past year, I researched numerous attorneys in the Chicagoland area. In the end, I chose Glasgow and Olsson to handle my case. Probably the best move I could have made. Thomas Glasgow and his team were extremely professional and capable in their craft. Glasgow and Olsson…did not disappoint and proved once again that it pays to do your homework. I would recommend Glasgow and Olsson to anyone looking for representation in a legal matter.

Glasgow and & Olsson care deeply about their clients. They want the best outcome for their clients. They work hard for their clients, and it shows. Even after my case was over, I am able to go to Mr. Glasgow if I have a legal question and he will ethically tell me if I need…representation or not. G & O are very ethical and are not out for people's money. They are super ethical attorney's that want good for people. I know sometimes lawyers have a bad rep, but G & O are shining examples of attorneys. I just wish they worked in every state.

Glasgow & Olsson legally defended me in court. Their no-nonsense aggressive caretaking approach to my legal case measurably resulted in success. I know that they are solely responsible for returning my life to normalcy. I was always treated with respect and dignity throughout my case. If you ever find yourself in the forest and can't…find your way, contact Glasgow & Olsson. I posted this experience 8 years ago. It is now 2025. Thomas Glasgow, Attorney at Law is still defending me today. He has never failed me or my family. He is respectful, honest and knowledgeable. Simply put, he is still the best!

Mr. Glasgow, Thank you so much for your guidance and support through these difficult days and helping us get to a resolution on this matter. I really appreciate you taking the case on and helping us navigate the process...my daughters and I collectively felt better knowing we had you in our corner, guiding us through. ….THANK YOU for everything!…….THANK YOU for everything!

I cannot begin to describe just how helpful Thomas Glasgow and his team was. He met with me 1 day after contacting him regarding my case. He was direct and honest with his expectations from me as a client and took care of the rest. His responsiveness to all my questions was quick and diligent.…I felt as though I had hired the best professional in the area. His presence is felt in every room he walks into and his results are that of a true expert in the field. Thank you for everything.

The law office of Mr. Glasgow and his partner Stephanie Olsson went above and beyond our expectations. Their patience and knowledge is incredible. Not only were they able to help us with our situation they did it with integrity and our well being in mind above all else. From the first visit we knew we…had made the best choice in legal representation. If you take your life, problem, situation or however serious it may be I highly suggest you go with their law office. They aren't just legal representation they are caring and grounded human beings that will stop at nothing to win for you! I cannot express my gratitude enough! I am very thankful we met them and will always stick with them if any legal representation is needed!

I was very upset about my case and doubting my current attorney when I contacted Tom and his firm. He took time out of his day to talk me off the ledge and helped me to see things in a clearer light and from my attorney's perspective. He spoke with me nearly 25 minutes when…he didn't have to. Additionally, he called me back FIRST thing in the morning. I did not hire Glasgow & Olsson only because of Tom's honesty integrity and advice. However, based on this experience I wouldn't hesitate to refer someone to them. The fact that he advised me to stick with my current attorney instead of just taking my money tells you everything you need to know about him! They are trust worthy hardworking and Tom is very sharp and I could tell from even just a short conversation he had a ton of experience from the nuanced perspective he has on things. Very impressed with Tom. I expect his colleague to be just as exceptional. You get what you pay for in attorneys...but Tom backs it up. His knowledge of judges, other attorneys, the system in general is unmatched in all the conversations I've had with various attorneys over the years.

Thank you all so much for all your hard work towards our case. Your team did a great job helping us prepare the entire way for a successful hearing.  We had all the evidence and documentation needed for my testimony and Tom’s closing argument was phenomenal. We left with a better outcome than I think…any of us could have imagined and truly feel justice was served. We are now ready to move forward! Thank you and wish you all the best!

I wanted to take a moment to express my gratitude for your thoughtful letter. You and your team have been exceptional throughout this process. I believe this experience has made me stronger and wiser. I am a better person because of it, and that would not have been possible without the support and belief I…felt from you and your team. For the first time in this situation, it truly felt like my voice was heard and valued. This journey has been incredibly emotional and challenging, but I am confident that I am stronger for having gone through it. I wish you and your team continued success and the very best. Have a great weekend.

Tom represented me. I felt like I was walking into the court room with the Mayor. He demands respect and he's very good at what he does.  He's going to be honest and tell you the truth, whether you like it or not. I always appreciated that about Tom. He holds you accountable. If you're…not ready for that, move on to the next attorney. I can't recommend Tom and his firm enough.

I am very grateful for how well you represented me, for your integrity, and for never passing judgment on my situation. Your hard work has meant so much to me—not only professionally, but also on a personal level. I truly value the respect and support you’ve shown, and I’m thankful for the trust and friendship…you’ve extended. Thank you again for everything!

Couldn't be more happier and satisfied with having Tom and Stephanie handling my case. They were very responsive whenever I needed them and they were always able to explain my options to me in the easiest possible way. Their adroitness helped me get the needed outcome in my case. You can rest assured you are…in good hands with them. Mental peace was what I felt the most working with them as they showed a personal connection that is usually missing.

Thank you so very much for all of your help on my case. I appreciate the care and attention you gave to my case as well as fighting for every bit of credit I received. Your professionalism and your experience shines through the work you did for me as a client. I can't say thank you…you enough for the blessing you have been to myself and my family.

Please know that your support of someone of great significance to us was critical for his efforts to regain his footing financially and retain his job.  He is still very much employed because of you. If there ever is anything I can do to recognize the steps you took to help, and for your willingness…to do it, please do not hesitate to ask.